You may pay your monthly water and sewer bills using our Electronic Funds Transfer (EFT) option. This program allows you to pay your City utility bill directly from your bank account or credit/debit card each month on your normal due date without ever having to write a check. A one-time signed authorization from you is all that is required to start you in the program. Choose email billing to go along with this option and cut down on unnecessary paper and envelopes coming to your home. All the same information and none of the clutter! You will continue to receive a monthly billing statement prior to the due date for your records. The bill will indicate the amount due with a “DO NOT PAY AUTO DRAFT” notation. Remember: Open your mailed or emailed bill on receipt each month - Unless you are reading your meter each week on your own (which really is a good idea, by the way!) the bill is your best way to track usage and notice any increases that may indicate a leak.
HOW DOES THE PROGRAM WORK?
FROM YOUR CHECKING OR SAVINGS ACCOUNT: Once we receive an authorization form and voided check from you, we will enroll you in the EFT program. All attempts will be made to take the current amount due on your account on its due date but if that date is missed, we will be able to charge that payment & the following month’s payment on the next due date. You will know that your account has successfully been set up when you bills include the message *****DO NOT PAY AUTO DRAFT****** in the “Total Amount Due” field on your remittance slip. The total due is the amount that will be charged to your bank account on the due date. If the due date of your bill falls on a City or bank holiday, we will process your payment on the previous business day.
FROM YOUR CREDIT CARD: Once we receive an authorization form from you, we will enroll you in the EFT program. We will use the information provided by you on the authorization form to process payments from your credit card each month. Electronic payment will begin immediately with any balance owed and will be processed on the next due date. Monthly payment will continue to be automatically billed to your credit card on the due date of your utility bill to pay the balance owed. You will know that your account has successfully been set up when your bills include the message *****DO NOT PAY AUTO DRAFT****** in the “Total Amount Due” field on your remittance slip. The total due is the amount that will be charged to your credit/debit card on the due date. If the due date of your bill falls on a City or bank holiday, your payment will be processed on the previous business day.
To take advantage of the Electronic Funds Transfer program, please fill out the Authorization Agreement forms for bank account payment or credit card payment. For a bank account please attach a voided check. DO NOT SEND TO CITY OF LOUISVILLE PO BOX # AT THE DENVER ADDRESS!! If you wish to return the form along with a current payment, you may include that payment with the form to the address below.
City of Louisville
Attention: Utility Billing
749 Main Street
Louisville, CO 80027
REMOVAL FROM EFT PROGRAM
If the City processes your payment through the EFT program and the transaction is rejected, the current rejected payment fee will be added to your utility billing account. Two such rejections within a twelve-month period will cause you to be removed from the program and you must wait twelve months before you can reapply. If you wish to cancel your participation in the program you must notify the City utility billing office seven business days prior to your due date for the cycle in which you wish to cancel.
Unauthorized EFT LIABILITY
As with all electronic payments, please review your bank or credit card statement carefully to confirm the accuracy of the EFT. If you suspect that an unauthorized EFT has occurred, please contact your agency immediately. You can review Title 15 United States Code section 1693g for the limits of your liability.
If you have any questions, please email us, call 303.335.4501, or write to us at the address noted above.