Utility Billing Fees

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Delinquent Fee - $3.00 plus 1% of the delinquent amount
Charged to any account that remains unpaid for a period of 60 days from the date of billing
   
Red Tag Fee, New - $15.00
Charged to every account that remains unpaid for a period of 60 days from the date of billing when City personnel are required to manually hang a red "shut off notice" from the door handle of the property. This is a final notice prior to actual shut off of water.
   
Reconnect Charge
Charged to every account when City personnel are required to reinstate service on delinquent accounts that have been involuntarily disconnected as follows:
  First Occurence Second Occurence Subsequent Occurences
    During Normal Business Hours: $25   During Normal Business Hours: $50   During Normal Business Hours: $75
    After Hours: $50   After Hours: $75   After Hours: $100
   

Rejected Payment Service Fee - $25.00

Charged to any account when a customer's check or automatic payment is not accepted by their bank. If such a payment was made to avoid a shut off of services, the account will be subject to immediate shut off of services and a reconnect charge will be assessed.
   
Voluntary Disconnect/Reconnect Fee - $15.00
Charged to any account when property owner wants water disconnected for a period of time. Full balance, this fee, and a signed request form are required one week in advance of the requested disconnect date. A reconnect fee is charged to the account when reestablishing service.
   
Final Bill/Transfer Fee - $25.00
Charged to seller's account when the property is sold and transferred to a new owner.

 

 If you have questions about utility billing or rates, please contact Lela Peters at 303.335.4501.