The City’s phased plan to reopen facilities and services is based on our commitment to protect City staff and residents, and in adherence with the most up-to-date State of Colorado and Boulder County public health orders. To learn more about which City facilities have reopened or plan to reopen, visit the COVID-19 webpage.

Frequently Asked Questions

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Have a question about anything about City services, departments or anything else related to Louisville? Take a look below at some of the topics the City has been asked about. Can't find your answer? Submit your own question by clicking here. 

  • What is the status of the railroad quiet zone project? The City has been working on the installation of a railroad quiet zone which would include key crossings throughout the City (South Boulder Road, Griffith, South, Pine and Dillon Road) for the past couple of years. The purpose of the project is to reduce noise by creating a zone from Baseline to Dillon where trains will not blow horns as frequently. This requires the installation of safety improvements at each at-grade crossing. While design is complete and construction was scheduled to begin in 2019, there was a delay pending BNSF review and approval. BNSF has challenged the quiet zone improvements at the Colorado Public Utilities Commission, causing ongoing delays. Once resolved, we’ll begin construction. For more information, visit
  • I've been affected by excessive noise coming from airplane traffic. What should I do? If you have been affected by noise from the Rocky Mountain Metropolitan Airport located in Broomfield, please call the noise complaint line at 303.271.4874 or complete an online complaint form at . When calling to file a complaint, it is helpful to have the following information: visual details (type of aircraft, tail number, multiple sightings), operations details (takeoff, landing or training) and date/time/location of each sighting. For more information, visit

  • My roof was damaged in a hail storm. What guidelines should my roofing contractor be following? The entire City of Louisville was hit with large hail in June 2018. Usually only small parts of cities or towns feel the impact of such storms. The size of the storm and hail damaged most skylights and even hail-rated solar panels. The City has issued over 4,500 permits so far this year for reroofs due to the hail storm. The City hired five additional roofing inspectors, two who work full-time and three who work afternoons and weekends. Two of our inspectors are fluent in Spanish, as well. The City tries to educate roofing contractors about the process at the mid-roof inspection. The City also hired four additional administrative staff to handle the back log of roofing permits, which has been difficult as there have been over 100 roofing permits submitted daily. To learn more about the building and inspection guidelines your contractor should be following, click here.
  • Why can a utility company do work on my property? A utility company can perform work on your property only within a dedicated utility easement. Access over non-encumbered private property to the utility easement requires property owner approval. An easement is a permanent right authorizing a person or party (i.e. Xcel, Comcast, CenturyLink) to use the described portion of the property for a particular purpose. Utility easements are normally dedicated during the planning phase of development and are depicted on the plat. Easements can also be deeded at a later date by separate instrument. Residents can view plats with the location of easements on the City’s Land Use & Planning Online Map at Residents can also come into City Hall and request assistance with interpreting a plat in the Public Works Department.
  • Is the City closing the Davidson Mesa Dog Off-Leash Area? No, the City is not planning on closing the Davidson Mesa Dog-Off Leash Area. The City supports the Open Space Advisory Board's (OSAB) efforts to continue to develop a broad range of options and recommendations to help improve the use and management of the off-leash area and to ensure its future sustainability. Moving forward City staff will be working with OSAB and the Parks and Public Landscaping Advisory Board to review and make recommendations for general dog park needs. If you would like to continue to receive information on this topic, please subscribe to our eNotifications at (Davidson Mesa Dog Off-Leash Area). You can also call our new dog-off leash area closure hotline at 303.335.HOWL (4695). Call the HOWL line before leaving home and get real time updates on the dog off-leash area!
  • Why were the cottonwood trees removed at the Recreation & Senior Center? After careful assessment of the two cottonwood trees east of the Recreation/Senior Center adjacent to the concrete path, it was concluded that they were unsafe and needed to be removed. The City worked with Davey Tree Company and Bees and Trees to cut down the cottonwood trees and relocate the beehive inside the trunk. The Parks and Public Landscaping Advisory Board will be working with City staff on a landscape plan for the impacted area and will present conceptual plans for public comment before finalizing and implementing the plan.
  • Why was the Blue Parrot sign removed? The Blue Parrot sign was removed as a new owner purchased the property in 2017. The City landmarked the sign and allocated funds from the Historic Preservation Fund to acquire it. The sign will be stored at City Services until it is relocated to a City facility for visitors and residents to enjoy.