The City’s phased plan to reopen facilities and services is based on our commitment to protect City staff and residents, and in adherence with the most up-to-date State of Colorado and Boulder County public health orders. To learn more about which City facilities have reopened or plan to reopen, visit the COVID-19 webpage.

Report a Street Light Outage or Problem

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Do you know of any City street lights that are out at night or on during the day? If so, you can report it directly to Xcel Energy.

Xcel Energy urges customers to report street light outages:"Customers can reduce repair time and increase the safety of their neighborhood by reporting street light outages to Xcel Energy online or over the phone."

To report an outage, go to or call 1.800.895.4999.

Please be sure you have the following information to help expedite the process:


  • A property address where the light pole is located. If no address is available the nearest cross streets will do.
  • The pole number. This is the set of numbers (a 2 or 3 digit number over another 2 or 3 digit number) on the pole. The set of numbers are yellow. Note the example shown to the right.
  • The issue with the light. Is it out? Is it on all the time? Is the cover falling off?


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