City of Louisville Website Accessibility Statement 

Our commitment to accessibility

The City of Louisville is committed to improving the accessibility of our websites. We’re working to provide equitable access to our services for all Louisville residents, businesses, and visitors.  

We are working to make sure our website meets Web Content Accessibility Guidelines (WCAG 2.1 AA), and all applicable state and federal laws. We appreciate your patience through this ongoing process.  

What we’ve done so far

• Adopted an Accessibility Plan and Accessibility Statement.
• Updated the City’s standard contract language to require vendor compliance with accessibility standards.

Quarter 1, 2023

• City communications staff conducted digital content accessibility training facilitated by the Rocky Mountain ADA Center.

Quarter 4, 2023 

• Conducted an overview of digital accessibility, including general standards as well as Colorado-specific legislation, with the City’s Executive Leadership Team.

Quarter 1, 2024 

• Through a partnership with a vendor specializing in digital accessibility, conducted an accessibility audit of City of Louisville websites.
• Identified Accessibility Champions in each department. These staff will conduct accessibility remediation work on their departments' respective sections of the City website.
• Created a short-term policy to reduce the amount of inaccessible content on our website. We’ve created this policy to make sure that staff are not creating new content that does not meet our standards.
• Identified content that needs to be remediated. Our Accessibility Champions will remediate content like PDFs, images, and videos.
• Created a system for tracking remediation work.
• Evaluated all vendors and 3rd party platforms to make sure these tools meet accessibility standards.

Quarter 2, 2025

• Engaged a consultant to increase our capacity and assist us through this process.
• Improved our accommodation request process.
• Began conducting content audits of our website and identifying content to remediate.

Next, we will be:

• Providing more training for Accessibility Champions.
• Remediating existing content.
• Planning for the creation of new accessible content.
• Working with our website vendor to increase the technical accessibility of our websites.
• Developing a longer-term strategy to make sure we continue to meet our accessibility goals.

Accommodation requests

We welcome any feedback or accommodation requests. If you have trouble using our website, please let us know. You have several options for getting in touch with us. You can:

• Fill out our Website Accessibility Accommodation Request form
• Contact City Communications at Info@LouisvilleCO.gov.