The City’s phased plan to reopen facilities and services is based on our commitment to protect City staff and residents, and in adherence with the most up-to-date State of Colorado and Boulder County public health orders. To learn more about which City facilities have reopened or plan to reopen, visit the COVID-19 webpage.

City Manager's Office

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 Heather Balser 1 122817 

 Heather Balser - City Manager

The City Manager is the chief administrative officer of the City and is appointed by the City Council. The City Manager is responsible for the administration of all City offices and departments. Heather Balser served as Interim City Manager from July-December 2017 and was officially named City Manager in December 2017.

Heather Balser has been with the City for the last 20 years, in various positions, most recently as Deputy City Manager since 2009, supervising four City departments/divisions and administering daily functions of the City Manager's Office and its staff. She previously served as Interim City Manager for Louisville from 2006-2007 and has a Bachelor of Arts in Economics from Bates College and a Master of Public Administration from the University of Colorado at Denver.

You may contact City Manager Heather Balser at 303.335.4533 with any questions or concerns.

This office oversees Human Resources, the City Clerk's Office, Economic Development, insurance and risk management, Louisville Channel 8, the Municipal Court public information, special events and street closure applications, neighborhood issues, community facilitation, and the Comcast and Xcel franchise agreements.

The City does Citizen Satisfaction Surveys every four years. Results of the 2020 survey are available here. Copies of earlier surveys are available in the City's Digital Records Repository.

In addition, all Open Government and Transparency protocols are coordinated from this office.

For information about these areas, please contact us at 303.335.4533.

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After Hours Emergency Phone NumberCity Council, City Manager's Office, Public Works(303) 441-4444
Balser, HeatherCity ManagerCity Manager's Office(303) 335-4530
Baum, KatieSustainability SpecialistCity Manager's Office(303) 335-4534
Burgess, DawnExecutive AdministratorCity Manager's Office(303) 335-4533
Davis, MeganDeputy City ManagerCity Manager's Office(303) 335-4539
Handyside, GloriaSenior Communications SpecialistCity Manager's Office(303) 335-4814
Hogan, EmilyAssistant City Manager for Communications & Special ProjectsCity Manager's Office(303) 335-4528
Muth, MeredythCity ClerkCity Clerk's Office/Municipal Court, City Manager's Office(303) 335-4536
Zoss, KatieCultural Arts & Special Events CoordinatorCity Manager's Office(303) 335-4581