Return to the City's main COVID-19 page for more information.
The City of Louisville is committed to providing Louisville residents with water utilities throughout the temporary closure of City facilities.
Our teams at Louisville’s Water and Wastewater Treatment facilities are working diligently, as they always do, to provide safe, clean drinking water to the residents of our city, and to ensure an efficient wastewater system.
All water disconnections and the assessment of interest and penalties on delinquent accounts have been temporarily suspended.
Our treatment processes are specifically designed to protect the public from all viruses and harmful bacteria. Louisville’s drinking water goes through several treatments before reaching your taps, including pre-treatment, filtration, and chlorine disinfection.
Our storage reservoirs and their sources our monitored around the clock for contaminants that could create a health risk or interfere with the water treatment process.
Both of our water treatment plants have undergone major construction and improvements over the last two years. You can find out more about our state-of-the-art water treatment plants in this recent profile in the trade press.
Pipe repairs and maintenance
We will continue to maintain and repair the infrastructure that supports the water system, including responding to main breaks and managing reservoirs. Please continue to report any emergency maintenance by calling (303) 441-4444.
We support all recommendations regarding thorough and regular handwashing to minimize the spread of COVID-19. Usage is within normal ranges for this time of year and adequate water storage supplies are available. We have a collection, treatment and delivery system that’s designed to provide all the water that’s needed to support the community’s public health needs in times of emergencies.
Utility bill payments
While City Hall remains closed, we are asking residents to pay their utility bill online. Credit card payments over the phone are not available at this time. If you’re unable to pay online, a check can be left in the box on the outside of City Hall (749 Main Street).
What can you do to help?