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Water Meter Replacement Project

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Starting this summer, the City will be working with DB Utility on a water meter replacement project. Every meter in Louisville will be replaced with a smart meter.

The new water meters will improve accuracy, detect water issues early, and help us better plan for Louisville's future water needs. Every water meter in the City will be replaced, and we need your help to ensure your replacement is smooth, easy, and on your schedule.

WHAT TO EXPECT

  • Brief Service Interruption: There will be a short disruption to your water service during the meter replacement. We’ll do our best to keep this as brief as possible.
  • Homeowner Presence Required: A homeowner (or business owner) or adult (18+) must be present at the time of the appointment.
  • Meter Access Needed: Our crews will need clear and safe access to your water meter. Please ensure pets are secured and any obstructions are removed before your scheduled appointment. Most water meters are located inside your home or in your front yard. NOTE: If you live in the Marshall Fire rebuild area, your meter is likely outside. Most other customers have meters inside their home.

SCHEDULE YOUR APPOINTMENT

All water customers must schedule an appointment for a technician to replace your meter, (unless you are located in a Marshall Fire Rebuild area) see specific instructions below.

Choose an appointment time that works best for you online or by phone.

Online: DBU.FieldManagementSystems.com

Phone: (303) 900-8246

(open Monday–Friday, 8 a.m. to 5 p.m.)

MARSHALL FIRE REBUILD AREA CUSTOMERS

If you live in a Marshall Fire rebuild area, your meter is likely located in your front yard. Our technicians will not need access to your home, so you do not need to schedule an appointment. We will be in your area in starting in June. We will knock on your door to let you know when we are accessing your front yard. If you are not home, we will replace your meter and leave a door hanger letting you know it was replaced.

COMMERCIAL CUSTOMERS

We will be replacing meters for our commercial customers starting in June. We understand some of our businesses cannot allow water shutoff during business hours. When you call to schedule, please let us know your time constraints and we will accommodate as best we can. Some commercial customers have bypass loops that allow us to replace your meter without interrupting water service.

OUTREACH PLAN

Over the next 20 weeks, if an appointment has not yet been made, you can expect multiple outreach efforts from our team, including:

  • Phone calls
  • E-mails
  • Door hanger notification(s) if we are unable to reach you by phone or email

We encourage you to respond to these outreach attempts promptly to ensure a smooth scheduling experience.

Property Managers and HOA’s: Please be sure to pass this information along to your homeowners.

QUESTIONS

For scheduling or replacement questions, contact:

Laura Ruiz
Central Dispatch
(303) 900-8246
Laura@DBConstructionGroup.co

For general project questions, contact the City of Louisville:

MeterReplacement@LouisvilleCO.gov
(303) 335-4543

 WHY ARE METERS BEING REPLACED?

  1. Modern water meters provide more accurate readings ensuring customers are billed fairly and equitable for the water they consume. 
  2. The improved accuracy also provides the City more reliable consumption data used for planning, forecasting, conservation efforts, and water rights administration.
  3. The automated meter reading system will reduce field time for staff, allowing us to focus on other projects and utility needs.
  4. Modern water meters provide enhanced data resolution to allow staff to quickly identify potential leaks, unusual use patterns or meter issues and work with our customers to resolve them.
  5. Getting ALL meters on one system is necessary to reap the full benefits listed above.

WHERE IS MY WATER METER LOCATED?

Most residential water meters in Louisville are located inside the home. You can find it near your water shut off valve, most likely in one of these areas:

  • Basement, near the front wall where the main water line enters the house.

  • Utility rooms, storage rooms, or closets, including areas near the water heater or boiler.

  • Hallways, entryways, or even under kitchen/bathroom floors in some older homes.

  • Crawl spaces or attics in multi-story buildings.

Please locate your meter and clear a space for us to access it prior to our technician arriving at your home or business.