Why should I download the app?
Download our app to effortlessly check in, register for classes, sign up for activities, reserve facilities, and manage your membership—all from your phone. Stay updated with real-time notifications. Available on both iOS and Android.
How do I locate my login credentials?
Your login will be the same as your WebTrac desktop account. When you select “Scan In” or “Manage My Account”, you’ll be prompted to log in. Once logged in, you’ll stay signed in for 30+ days unless you log out. Follow the on-screen instructions to recover or reset your details if needed.
How do I create an account?
From the homepage, tap “My Account” and then tap “Manage my Account” to access the login screen. From the Log in screen, tap “Create an Account”, fill in your details, and you’ll be set up with a login. This log in will be used for both the app and your WebTrac Desktop account.
How do I sign out of my account?
To sign out, tap the hamburger icon at the top left to open the menu, select "Accounts," and tap "Sign Out." To return to the homepage, tap the hamburger icon again and choose "Louisville Recreation" at the top.
Can I still check in using my member number?
Yes, you can check in using your member number. While downloading the app is optional, it streamlines the process, making your check-in faster and more convenient!
Why should I opt into push notifications?
Enabling push notifications keeps you informed about important updates, like unexpected closures. Please note: We will not send out notifications for fitness class cancellations You can always check the fitness schedule in the app for the latest class updates!
How do I opt out of push notifications?
In the app's right-hand corner, tap the conversation button and select the conversation you wish to opt out of. Then, tap the settings button in the top right corner and disable push notifications by switching the toggle to grey.
Can I scan in multiple family members at one time?
Yes! On the “Scan In” page, tap “All Household Memberships” to view your family members. Select a member, and their barcode will appear. When you’re ready to scan another, tap “All Household Memberships” again and choose the next name. Repeat for each member.
Why am I getting an error when trying to download the app?
Our app requires iOS 15 and Android 7.1 or higher. Please check your device’s software version to ensure compatibility.
